Privacy Policy

1. Introduction

This Privacy Policy explains how ApaX Travels collects, uses, discloses, and safeguards your information when you visit our website, communicate with us, or use our travel services. By accessing our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Passport details and nationality
  • Contact details (email, phone number, address)
  • Travel preferences and itinerary details
  • Emergency contact information

Payment Information

  • Billing details and transaction records (processed through secure payment providers)

Technical Information

  • IP address
  • Browser and device information
  • Website usage data (cookies and analytics)

3. How We Use Your Information

We use your information to:

  • Process bookings, visas, and permits
  • Arrange accommodation, transportation, and guided tours
  • Communicate travel updates and confirmations
  • Improve our services and customer experience
  • Comply with legal and immigration requirements

4. Information Sharing

We may share your information with:

  • Hotels, airlines, and transport providers
  • Licensed guides and local partners
  • Government authorities for visa and permit processing
  • Payment processors

We do not sell or rent your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no internet transmission can be guaranteed as completely secure.

6. Data Retention

We retain personal information only as long as necessary for operational, legal, and regulatory purposes, including immigration and financial record requirements.

7. Cookies and Tracking

Our website may use cookies to enhance user experience, analyze website traffic, and remember preferences. You can disable cookies through your browser settings.

8. Your Rights

You may request to:

  • Hotels, airlines, and transport providers
  • Correct inaccurate information
  • Request deletion where legally permissible
  • Withdraw consent for marketing communications

Requests can be made using the contact details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have questions regarding this Privacy Policy, please contact:

ApaX Travels
Address: Hotel Ananda Building, 1st Floor, Thimphu, Bhutan
Email: apaxtravels@apaxtravels.com
Phone: +975 77875844 / +975 17806554
Effective Date: 20/01/2024